Cancellation Policy

To cancel or reschedule, please contact us at least 24 hours in advance, regardless of condition or outcome of results will not be refunded.​ All results turnaround times are estimated, not guaranteed.​ Testing may be delayed due to shipping, redraw, additional testing or other unforeseen factor.​ No discounts or refunds shall be given for scheduling fees, test fees or delayed results.​ In the event of a disputed or returned payment, client is liable for the full test fee, returned.​ Payment fees, reasonable attorneys fees and court costs associated with payment collection will not be refunded.​ All test parties are liable for full payment, regardless of original payment method or source.​ The contact information that the client has provided may be used for results or payment-related matters.​

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